Bought an expensive pan online, next day we decided we would buy a set of pots and pans instead.I called them to cancel order and they refused, said order was already being processed and couldn't be canceled. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition. Their representatives are available Monday-Friday from 8am-7pm EST and Saturday from 10am-4pm EST. Hopefully, this will be fixed so that anyone claiming warranty or has issues related to their order, can contact Zwilling to get a swift reply. Your email address will not be published. Heres a Zwilling Cookware review for the collection to help you get to know it a little better: These pots and pans are the nicest set Ive ever owned. Once you have all of the information mentioned above outlined in a letter, pack up your box with the return. They did not ship the order nor refund me. All sales on clearance and warehouse sale items are final. EDIT NOTE: 6 weeks later - I finally got my refund. When your blade cracks on you $150.00 knife; replace it. 1 star is a lot for them. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. To mail in your Zwilling warranty claim, you will need to do the following: Heres how to pack and mail the return box for the Zwilling warranty return: You will need to print and fill up the form and place it along with your product before packing the box. You can still see all customer reviews for the product. Find out how we combat fake reviews. Provide your account email address to receive an email to reset your password. In addition to choosing a good shipping company, make sure that your product can be tracked with a tracking number provided to you by your shipping company. I love it. This option is a terrific choice for anyone worried about cooking on a nonstick surface. Apart from the Zwilling brand, Zwilling also owns several respected brands in cookware world. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. I bought these dishes in May of 2022. In this bite-size Zwilling Cookware review, Ill introduce you to the brands sought-after collections, some of which have been named the best of the best. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. We're happy to help. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. Just paid for shipping and they fixed it. Zwilling also recommends that you insure the package before sending it. This webpage is for product registration only. Zwilling pots and pans are praised for how well they work, with their nonstick pans being especially praised for how much longer they last than the average non-stick. The customer service staff can also be . This could include Advanced Materials & Technologies like 3D Printing or FMCG innovations like IoT and Smart Packaging as well as Digital Commerce and Sustainbility. harder!!! If youve observed any defects in your Zwilling product, and wish to claim Zwillings warranty, this is the process to follow: Attn: Warranty Department ZWILLING J.A.Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Ill be in contact with Zwilling to let them know about this issue. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? And we couldn't agree more. Today and for generations to come. Please create a personal profile within our application tool and activate alerts for positions you are interested in. You need all the original packaging and pay shipping. The Zwilling warranty is valid from the date of original purchase. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Add enough packing material to make sure that the product is secured well in the box. FRI: 9AM-2:30 PM EST. Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. Horrible company! That voids the warranty. They hadn't processed my package as it wasn't shipped for 4 more days. Terrible company to deal with. I seem to have to contact the company to remind them; they have not initiated any updates. Please allow 7 to 10 business days upon receipt to process your return. Its also great to know that they outperform some other more expensive cookware brands, but again, thats the kind of quality that has helped Zwilling stay a go-to choice in cookware for 287 years. You have my returned product and my money, you no longer have me as a customer. Why should I waste my money and time because theyre technical issues! in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Zwilling makes a range of cookware including ceramic, stainless steel, aluminum, and nonstick stainless steel. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. They said they were sorry they were sending it to accounting and to wait 2-3 more days. The 10-pc Stainless Set is normally $764 but its on sale for $679. Slide the cutting edge up and down over the sharpening stone. Its not clear if proof of purchase is required to claim warranty on Zwilling items. If your order qualified for free shipping and you want to return an item or items, we will credit back the cost of the item(s) less the actual shipping charges to ship the item(s) to you. Moving on, I headed over to Amazon to check out the Zwilling Spirit Ceramic 10-Pc Set. Ideally, the product should be packaged in its original packaging, if available. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. I returned it (packaged in multiple layers of bubble wrap) and they cheekily claimed that it had broken in the post due to poor packaging, but they would replace it as a gesture of goodwill. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. Repackage the product(s) in the original packaging and pack securely. No matter what youre buying, youre going to have options. Product good but customer service is lacking. Thanks to a thick, aluminum core, these versatile pans are fast-heating and boast an even cooking surface. So I bought this high quality pan. Consumer Service Hours: MON-THU: 9AM-5 PM EST. Our HR team will get in touch with you once they examined your documents. They'll still honour the blades. As I mentioned earlier, I was trying to contact them for more information, however, when I pressed Submit, the button was not working. You can find the full range of our brand portfolio in Brands & Businesses. Youll find similar stats with each of Zwillings collections. What makes Zwilling special? Renewed shall be blade that was broken, The crownless again shall be king. Thank you so much for a pleasant customer service experience. We're happy to help. They said it would take 30 days to appear on my credit card. While the Madura Plus line is made from aluminum with a Duraslide granite coating, the Spirit collection is made from stainless steel with a ceramic coating. We accidentally broke the glass carafe/jug a month after purchasing the machine and contacted customer service about purchasing a replacement carafe. Got a reply on June 1. Have been told numerous times refund will come soon. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. Provide your account email address to receive an email to reset your password. Henckels Twin Fin II If you would like to speak to one of our team members, please call 800.777.4308 . You havent found the position you were looking for? Have questions about your order? According to the Zwilling warranty policy, if you are making a warranty claim, Zwilling will not pay the shipping or handling charges incurred during the warranty return process. They will tell you to go direct to the manufacturer. They did not so I went back to my credit card to file a dispute against the charge.I have ordered a few knives from them that were great and came in on time. I may have to wait until my other lids start cracking to save shipping cost. Have questions about your order? Some lines offer fry pans up to 12 while saucepans range from 1-4 quarts. Through our brands and technologies, across our teams around the world. Were here to help. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. 138 total complaints in the last 3 years.. Grind both sides of the blade alternately, around 5 to 10 times on each side. Its been over a month and Im still waiting for them to return my money. In case you cant find your country or region on this list, please use the contact form on our global website down below and dont forget to mention the product, your region and indicate that you are searching for a sales person to become a distributer. The credit card company will now be going after Zwilling. Prying up some pavers in the garden? Gift With Any HENCKELS We also ensure all reviews are published without moderation. According to the regulations, all items with sharp and pointed edges should be wrapped up well to prevent the sharp edges from slicing through the packaging and the box. Description. You can search for open positions and apply directly online. Jetzt 10% Rabatt sichern! But I had the same experience with the page. Just keep in mind they don't seem very organized. I bought several items and returned 2 products as they were so chunky and heavy. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. It was then that he insisted Zwilling's was experiencing internal ordering issues and that the product I had ordered was indeed, NOT IN INVENTORY! (The article I wanted to buy was never registered as "bought" in my profile.) Culinary Insider program terms and conditions. Error! So queries cannot be submitted. Attn: Warranty Department ZWILLING J.A. What happened to them?? Attention: ZWILLING ONLINE RETURNS Zwilling J.A. I was trying to make a warranty claim for a knife I purchased which the blade had chipped on, and the "submit" button on their website when you fill out the contact form doesn't actually work. Zwillings warranty is created by Zwilling and they have the right to make changes to this without notice at anytime. Here are 8 tips for writing great reviews. Shipping was over half of what I paid for these items. Looks like it has z whole lot of dimples running along the edge of the blade. Business Profile Zwilling J.A. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. Zwilling is a well known brand for cookware and cutlery. I am afraid that they have lost a serious customer for good. The Madura Plus is also fry pan-heavy. Apart from this, it also contains my experience in dealing with the Zwilling warranty team. Had the handle break on one of mine. Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. I ordered some items back in November and never received any updates until I reached out today. Zwilling J.A. June 11- told me to check out a local retail store. So how do you go about choosing a pan thats right for you? They said my order will be cancelled but only after I asked where my stuff is. For over 6 months? As we have two business units, Henkel Adhesive Technologies or Henkel Consumer Brands, please choose the product category first. Ordered around Black Friday and its been over two months and no information about my package. I called them and they told me it took 7-10 days to process. Lets see what the next set will be like. SHOP NOW. On many brand websites you will also find links to online shops where you can order the product. Henckels Four Star Zwilling J.A. This particular line is also dishwasher safe, but the majority of Zwillings cookware isincluding many of its non-stick collections. They won't warranty the handles if you've machine washed them. According to the Zwilling warranty, once the original product from Zwilling has been determined to be defective, and is determined to be eligible for the Zwillings limited warranty, Zwilling will replace the product. And so my submission did not go through on Zwillings website. Care tips from professionals. Priority customer service. Zwilling (for Italy): the worst customer service EVER! You can also contact Zwilling through Zwillings Contact Us page. If you would like to speak to one of our team members, please call 800.777.4308. The Submit button is not made clickable. To contact them, instead of using the Contact Form, I did a little digging and found the following information the emails for Zwilling USA, Canada, UK and Australia. All Valid Zwilling Discount Codes & Offers in March 2023. To search for ingredients of a specific Henkel product please see our List of ingredients according to the Detergents Regulation. Find OEM Zwilling 19475-133 Definition 5 In. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. It has been well past 30 days and I have not received an update much less a refund. Free 4-Piece Set of Pan Protectors. We will use your data for the purpose of replying to your request. A lot of hassle for a cheap useless product. Ten days passed. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. 20%. But their customer service is absolutely the worst! I have spent MANY thousands of dollars on products from Zwilling's various companies over the years both for myself, my business, and as gifts for others. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. The inner part of lid cracked after 4 months with only 2~3 uses. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Please go onto the website and get the correct item code so that we can be able to assist with the replacement spring.". It goes against our guidelines to offer incentives for reviews. Updated Oct. 25, 2022. Free 4-Piece Set of Pan Protectors. Always did. But for some reason, I found that the Submit button is not clickable. Press question mark to learn the rest of the keyboard shortcuts. Been 1.5 months since they received and I still have not received a refund. In May I ordered a cast iron fry pan. Video tutorials. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. I just went through the process. Please use a valid email. 10$ pans are better. With 9 different types of cookware, each of the brands collections offers something different. Clearly states, hassle free returns. Bitte gib hier die E-Mail-Adresse ein, mit der du dein ZWILLING-Konto erstellt hast. With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. Same day - i replied back. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. We are sorry to hear that our product did not meet your expectations.