You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. No one else can do that. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." In 2010, it merged with Live Nation under the name Live Nation Entertainment.. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. We accept credit card, Apple Pay, and Its a party over here. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? The findings raise questions for whether consumers have a right to full price disclosure up front. Google Pay. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Complete refunds for cancelled events. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. 2020 Official Top 5 Review. A Division of NBCUniversal. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Anyone know how I can contact customer support for Ticketmaster? Your email address will not be published. Advertisement. Don't show them on your phone. Hidden-fee users were then more likely to go back and search other ticket listings. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Alex Murdaugh stands guilty of killing his wife and son. You are not required to use the same device you used to book the tickets. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. Danielle is the author of this solution article. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. [2022], Gametime vs StubHub: Which Is Better For You? There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. In most cases, tickets arent issued until 24 hours before the event. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Brooks was born in Tulsa, Oklahoma, in 1962. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. There isn't any individual resale fee on these transactions. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. For more information, please see our The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Not looking for Taylor Swift? Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. Please enter a valid email and try again. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Ticketmaster should be able to confirm this for you. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. Plain and simple, wrote TJ Platt from Arizona. You can buy tickets online over the website,. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. Primary ticket dealers and resellers for events. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. Facility charges are determined by the venues. Grab your Garth Brooks tickets at StubHub today. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Ostheimer said no, sorry, he would be using the preselected question cards. Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. Taylor Swift with beabadoobee and Gracie Abrams. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. StubHub will show you a list of available tickets along with the section, row, seat number and price. Office Hours. This does not cost you any more money. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. Please help! Ticketmaster vs Stubhub. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Nearly every ticket will have a convenience fee added for doing business through this service. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Buy and sell your Taylor Swift tickets today. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. Create an account to follow your favorite communities and start taking part in conversations. Now its all about Trump. Get this delivered to your inbox, and more info about our products and services. Yes 2. Elon Musk thinks were close to solving AI. Let them know how you would like to get paid. 3. Tickets can be delivered to your home by mail. Taylor Swift with HAIM and GAYLE. Third-party ticket sites are your best bet if you didn't get in. Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. There is a 15 percent charge that remains consistent regardless of your ticket price. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. [deleted] 4 yr. ago Some teams, venues, or artists put delivery delayson tickets issued to original buyers. StubHub: $245 - $542. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. As an Amazon Associate we earn from qualifying purchases. Doing so will bring you to the primary seller's page. Support our mission, and make a gift today. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. See all 12 articles. The prices and their ranges will depend on every event you have chosen. The search function is one of the best in the industry, including venue map viewing and advanced filtering. From the sellers side, 15% of the face value will be detected in the name of fees. Sorry we couldn't be helpful. Which among the two has an easier user interface and is easy to handle? You should be able to transfer them from your Ticketmaster account. In other cases, a reseller may be selling you tickets they haven't even secured yet. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. 01-11-2021 06:36 AM 1 Reply There are a lot of differences between StubHub and Ticketmaster. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. why does ticketmaster pay you after the event why does ticketmaster pay you after the event Posted at 01:41h in to avoid accidents, a defensive driver should by You will enter your community username and new password and done! Tickets for sporting events, concerts, and theater productions. Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. If available, select the ticket (s) you want to sell and click Continue. Its art. [2022]. They found that the ticket sellers began listing more higher-quality tickets located closer to the event stages, consistent with buyers purchasing more expensive tickets. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. However, waiting for the price to go lower can also get you zero tickets, so look out for that. How can I transfer them? A-List Members gain access to the best seats and the lowest prices. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. You will enter your community username and new password and done! Ticket fees are high but not entirely arbitrary. Ticketmaster Blog. However, you can not neglect how good Ticketmaster is at her work. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. You can transfer as many tickets as you like. (Meanwhile his employees make an average of around $24,000 a year). Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. Thank you. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. Select the tickets you'd like to sell and click "Sell." 5. They will have to create a Ticketmaster account in order to accept the tickets. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. "Stubhub is saying they cannot refund buyers because sellers . And it may not be clear how to differentiate the two groups. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? Register yourself with a StubHub account. Is that normal? There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. Sign up for the [2022], SeatGeek vs StubHub: Which Is Better For You? It also included MIT economist Sara Fisher Ellison. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. newsletter. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. 1. All Rights Reserved. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. Not looking for Taylor Swift? I'm in the same boat. But it becomes a "buyer beware" type market, experts said. Stocksy. Which among the two has more payment options and offers tickets at rather cheaper prices? There is no way to get in touch with Ticketmaster directly. . What if the buyer doesn't have an account? Selling ticket FAQs. No. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Many will have different ticket options and prices for the same event, so it helps to compare both before you make your purchase. We may earn small commission from the products mentioned in this post. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Obviously, were used to paying fees anytime we buy tickets online. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. Sat, 17 Jun 2023, 17:00. It allows you to sell the tickets and transfer them to a new owner. They are ready to deal with multiple currencies. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business Re: Ticketmaster wont let me transfer tickets. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. You can now buy a fraction of a house. 7 best ticket site alternatives to Ticketmaster. These results implied that the hidden-fee buyers were misinformed about the total purchase price. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. Tickets for concerts and sporting events. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. Press question mark to learn the rest of the keyboard shortcuts. And the events whose tickets can be ordered will be marked on the calendar of the website. We are changing the way you register and sign-in to the StubHub Community. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. Get your tickets delivered to your doorstep or print them out. They use bots and whatnot which is so annoying. The delivery fees are determined by the venues. By choosing I Accept, you consent to our use of cookies and other tracking technologies. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. Help us improve this article with your feedback. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. Re: Can I sell tickets from Ticketmaster non eligible for resale? Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. However, each of the services comes with its own distinct advantages. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. StubHub acts as a secondary market most of the time. Order processing fees are another type of convenience fee. 4. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. StubHub: $128 - $155. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. Ability to get tickets without visiting box offices in person. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Each week, we explore unique solutions to some of the world's biggest problems. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Ticketmaster vs Stubhub: Customer Service. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. . This is not a heartwarming success story. The charges are typically to help vendors invest in and operate in their venues. Ticketmaster wont let me transfer tickets. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. The website allows you to ask questions from other users in their community and get easier solutions. Something went wrong. }. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". It allows you to become the original seller or the reseller by following a few easy steps and rules. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. You do not want to waste your money and the tickets will mostly not be refunded. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. As one member said after canceling their seats this sucks!. A person without any knowledge and experience in using a ticket-buying and selling website can also use this site. Is there any way I am able to give these tickets to the buyer? 24/7 live chat support. Unable to transfer Tickets Ive sold. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. Great, but HOW?? Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. They'd inadvertently bought fake tickets. These are asking prices, not necessarily what fans are paying to score a seat. Data is a real-time snapshot *Data is delayed at least 15 minutes. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas . Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while.