The Virgin Media community has over half a million members. 12-07-2022 17:34. This is ridiculous! When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. on If you're not using your own device, read our help on private browsing before you sign in. Did you know, 95% of our customers find the solution to their problem using the help and support pages. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. 13:32. Re: Blueyonder email. Here to help! I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. on It's easy to find the help you need for your broadband, home phone and mobile account on the go. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. 05-07-2022 These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. I did notice in the forum that there is a list of available addresses but that never came up. Its headquarters are in Hook, Hampshire, United Kingdom. As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. I can't click on the chat button neither. This may make getting contacting them faster and more efficient in the future. How to Contact Virgin Media. They certainly are! discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. Unfortunately we cannot remember her email password. 15:38. on You might find exactly what you need right here, quickly and easily. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Call Connection Service. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. 25-08-2022 I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 25-08-2022 Hi folks. your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. Enter details of Virgin Media IMAP settings in the interface. More information and review your options. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? 06-07-2022 Save money on your broadband bills with Selectra. Did you ever get this sorted? You may have read posts here showing that the email address continues beyond 90 days but you should not . If you have a complaint, please get in touch via the form below. Try for free at rocketreach.co . Hi @Crashedagain, thanks for your message. 07-02-2022 No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. 25-08-2022 I'm afraisd there isn't a contact email address. 26-01-2022 Got a question about our services or need a troubleshooting tip? If you are calling Virgin Media Ireland from abroad, use 0035312458000. 26-01-2022 If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. 13-07-2022 Choose the destination location path to save Virgin Media emails. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Business Development Executive @ Virgin Media O2 Business. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on Can anyone get into their web email? They cannot wriggle out of it. Virgin Media Television; For business; Webmail; Sign-in; . G o back to how it was.Oh! Can you show us where you're asked for these. human). Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 09-07-2022 Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. To find out more about the Community check out our Getting Started guide, 10-09-2022 Textphone for broadband, TV and phone for new customers 0753 305 1809. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . Hi @Crashedagain. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. By using our site, you agree to our. 08:48. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on I opened my emails went into folders and clicked on Add an email account. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. 11:49. Does it give an error message or is it that the page just does not move on to the next step? 07-07-2022 Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. This will give us a better idea of what is happening with these disconnections. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. In order to do so I will need a little bit more detail so I will send you a private message. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. on After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . 08:49. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). Is Virgin Media 1908 free to call? 09-07-2022 These changes affect all Virgin Media email addresses ending in the . It is no longer possible to create new virginmedia.com email addresses. If you're looking to access your TV, broadband and phone account including your email, sign in here. online chat not working. And obviously some other people are having trouble too. 11:36, I have to give my credit card details which I am nervous about, on Thank you for posting. Click Mark as Helpful Answer or use Kudos to say thanks, on Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. These cookies allowed us to study how users navigate on the website. All tip submissions are carefully reviewed before being published. 30-04-2022 Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Have tried assorted work arounds, but still can't get in. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. Customer service for home 0800 064 3836. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. 3. If not, they are charged at the same rate as a standard UK landline number. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. 15:10. 11:19. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Re: Wifi Pods - how to order. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Please enter the email address you use to sign in to your My Virgin Media account. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. Selectra is currently closed. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. It takes me to a box with two bars, your email address and the second bar is your password. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Find contact details for 700 million professionals. Virgin Media does not have a customer service email address. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. Contact Virgin Media by phone, web chat, call-back form, email or social media. For broadband, TV, landline, and account enquiries, phone 03454541111*. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. 3 hours ago. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. . Click Mark as Helpful Answer or use Kudos to say thanks, on 15:15. Registered in England with number 02591237. Talk to other friendly customers and members of the Virgin Media team. They can look at options outside of the bundle deal for you. on To find contact information for a newspaper or TV station, search the name of the media outlet online. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. 0345 454 1111 - if you're calling from any other phone. 10:50. All rights reserved. This article was co-authored by wikiHow Staff. Virgin Media have recently changed the way you reset the password for a secondary email account. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. 09:38. How do customers contact Virgin Media? Yes, it is a toll-free number for both mobile and landline numbers in Ireland. 21:39. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. 06:10. ", So hence my frustration and tone of my OP. https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. Virgin Media on social media. 2. Virgin Media UK does not provide this service. It is0345 600 0789 for mobile customers. This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. on 08-02-2022 Possibly. 04-07-2022 24-01-2022 Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. 10:02 The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Virgin Media mobile numbers have a separate number to call. . Follow the below steps to save Virgin Media Emails: -. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. 2. What error are you getting with that forgotten password page when you enter the security information? This may indicate that it is being upgraded, or that the service has been temporarily suspended. Contact Virgin Mobile easily. That was a mistake. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. 13-07-2022 If possible, avoid calling when you are rushed for time. 14:31. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Click on the next button to Backup Virgin Media . While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. 1800 941 114. businesssupport@virginmedia.ie. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. We compare deals for new customers looking to switch and save. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on is there a solution to enable us to reset the password. on I've been trying to contact Virgin Media for about 3 weeks now. Please enter your email Forgot your email address email address ? Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. im told to log a complaint online- which you cant do as my account is no longer active! on Log in to your Virgin Media Business Mobile Account. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Sign up for broadband with one free call. Most news organizations publish an email or phone number for tips on stories. People Like Cara Durbin . Virgin Media does not have a contact email, so employ a different method contact them. Check out our guide - How to pay my Virgin Media bill, on For some reason, I cant now access this email from my iPhone as the password is incorrect. Contacting Virgin Media. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. - edited 12:17. Blueyonder.co.uk supports IMAP / SMTP. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. It . When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. It's packed with tips, hints and helpful answers about our products and services. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. 11:18 Gmail is one option along with Outlook and the many other free email suppliers. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. You can also contact Virgin Media by visiting the contact page on their website. 10-09-2022 I could go to Google but would rather keep them all in the one place. on 27-01-2022 Cookies used for marketing and advertising purposes. I have been unable to access my Virgin Media web email for about 3 hours. 09:05. You can call, live message, use the community forums, or use a relay service to get the help you need. Hi Graham thanks for your reply. 25-08-2022 Which Is the Best Alarm System in Ireland? While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. wikiHow is where trusted research and expert knowledge come together. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Martin, that's the root of my frustration. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. 16:11. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. With our free tools, you can check out the . 3. 28-01-2022 Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. Thank you for reaching out to us here, welcome to the community. New around here? 19:00. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. 13-07-2022 Fancy a chat? however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . I was genuinely wondering why you could not use the form. Only Virgin Media Ireland provides online forms for contact. on These phone numbers work for people in the UK only. on Customers can use the area codes to make local, national, and international calls. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . However, when clicking on such links, it generally redirects you to the contact or support pages. 150 - if you're calling from a Virgin Media mobile or mobile. If you do ever need anything, please pop back and we'll be delighted to assist further. Cancelling my Virgin Media contract help page. 22:50. Let us know if there is anything else we can support you with. If that is too long, then we advise going straight to social media to air your complaint. Customer Service. Account number. on Learn more, Have I helped? Necessary to provide basic functions of the website such as page navigation. To purchase products or services, or to move your services, call us to speak with an agent. Hi Molly. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. How to add another email account into Virgin Media Mail. They are free if you are on the Gig1 . 11:40. Talk to other friendly customers and members of the Virgin Media team. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Find them from our full list of Virgin companies and visit their own website for relevant contact details. The service is available from 8am to 10pm seven days a week. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). If the email address to be blocked (i.e. Before subscribing people to your distribution list, please: Virgin Media Business Mobile customers. Sales for broadband, TV and phone. Virgin Media does not provide customer service by email, but does provide it by phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Opening hours are: I do have the address I want to block though, on 14:33 I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . I can certainly appreciate your frustration with that. Let us know how you get on. I have this problem also. - edited on The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. I don't understand the relevance of your reply..? Learn more, Problem solved? This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. 01-05-2022 12-07-2022 <br><br>Corporate Partnerships . Virgin Media support opening hours. Click Mark as Helpful Answer or use Kudos to say thanks, on It has to be . You can use the Live Chat service for sales, upgrades and complaints. on 04-07-2022 Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. 11-09-2022 I opened my emails went into folders and clicked on Add an email account. New around here? Customer service 0345 454 1111. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111.