Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Otherwise, you will be logged out automatically. The exception is BART HVD, which will be available the following day. Muni Fares & Passes. Getting Started. We will send an email to confirm that you have updated information in your account. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. You have up to 6 months to spend down your balance, so you can load the funds. Key Clipper information translated to Spanish. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. No. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Select "Transit card" and "Add Clipper card". Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Clipper cards pending pass? We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. For all other cards on your phone without HVD, value will be available immediately. When does the new 31-day pass become active? U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Can I set up Auto-Reload for cash value and a pass? Only registered Clipper cards are eligible for refunds. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Pre-Tax Transit Benefits. redditads Promoted Interested in gaining a new perspective on things? You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. However, you will need to register your card as part of the process, if you havent already done so. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. We do allow walk-up day-of guests to purchase tickets if space allows. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. If you want to ride, you will need to tag again. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. And you can do it anytime. The money is still missing. The Victoria Clipper V vessel is a passenger-only ferry. 877.878.8883. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Registered cardholders can report lost, stolen or damaged cards and request replacements. What happened to my order? What happened to my order? There are no discounts available at the BART vending machines. What is the maximum amount of cash value I can load on my Clipper card? Final boarding is 15 minutes before the scheduled departure time. A couple of things have to happen before you can use the value. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Registered cardholders can report lost, stolen or damaged cards and request replacements. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Yes. You can also add value through the Clipper app. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Key Clipper information translated to Chinese. View vessel seating chart for San Juan Clipper. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Key Clipper information translated to Chinese. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Use the same ticket when you exit. You will select your seats when making your booking and may choose between the lower or upper deck. I have loaded a lot of money on a clipper card through the website months ago. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Boarding starts 1 hour before your boat is scheduled to leave. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Choose to stay logged in or to log out. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. If you forget to tag off, thats the fare you will pay. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Can two people use the same card at the same time? If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. This might take a few seconds. New to Clipper? The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Privacy Policy. Sign up for year-round getaways, special offers, and more. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Within each class, there are upgrade sections as well. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. All rights reserved. On the cable car, the conductor carries a handheld card reader. For more information, please see our Seattle-Victoria fast ferry schedule. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Our departure times between Seattle and Victoria vary seasonally. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Choose an Option to Begin Planning Your Trip. Learn more about Clipper on your phone. HVD applies only to BART rides. Call (877) 878-8883 to order from a Customer Service Representative. BART is primarily selling paper tickets from the vending machines. New to Clipper? Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Yes. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Clipper automatically checks for a valid pass. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. This is just another barrier to transit: an opaque payment system. Everything you need to know when you travel with Clipper! Privacy Policy. To find out more information about replacing an RTC card, please visit 511.org. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Getting Started. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Please check out this 2022 guide to Seattle whale watching. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Weekly and monthly passes are not available. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Please plan accordingly and allow sufficient time. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. A: Your anger is warranted. For more information, visit Sales and Service Locations. Cash value and transit passes are not interchangeable. Check Clipper News for holiday or modified hours. Please note that you cannot use your phone to unlock bikeshares. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Get the Clipper app. What is the best way to tag on the new Clipper card readers? Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Our vessel also features one wheelchair accessible bathroom onboard. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. This site is protected by Google's invisible reCAPTCHA. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Thats why we say to allow a few extra days if you are picking up your value on a bus. We also offer special discounts for children and military personnel. Clipper says it does not take funds away, even if the card goes unused for years. TDD/TTY: 711 or 800.735.2929. The Google Privacy Policy and Terms of Service apply. Funds added using Apple Pay and Google Pay areimmediately available for use. I was charged the wrong fare. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. To find out more information about replacing an RTC card, please visit 511.org. Your mobile wallet will display purchase options for your selected Clipper card. All rights reserved. But if you tag off, Clipper will return the difference of $6 to your card. I set up Auto-Reload, but its not showing up in my online account. Why not? Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Yes, you can use the Clipper app to manage your account on your phone. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. The correct fare will be automatically deducted. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Both discount and regular Clipper cards can be ordered and managed online. Comfort VIP Best of the best seats in Comfort Class! Youth 5-18 years old get 50% off with a youth Clipper card. The correct fare will be automatically deducted and tickets with remaining value will be returned. And, to get it back, its an hour on hold, and three to five business days.. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Set up is easy and can be done on the spot or in advance while you are at home. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. This page includes Using Clipper on specific agencies. Select Clipper card and follow the instructions to add a card and load value. Clipper isadministered by the Metropolitan Transportation Commission. TDD/TTY: 711 or 800.735.2929. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Some transit agencies charge fares based on distance or zones. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. But if a customer already has value on his/her card, that value should not be removed. Make sure you always have a current email address on file. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. The RTC Clipper card is a photo identification card. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. An email notification will be sent out 7 days prior to travel as a reminder for check-in. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. If one does not use the Clipper card for six months, it can be frozen. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Otherwise, you will be logged out automatically. This is separate from confirmation of payment. It currently shows I have the amount in the pending passes area but shows I have it in cash value. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. No. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. You will select your seats when making your booking. Please call 800-888-2535 or submit your request via our contact us page. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. This happens automatically, with no disruption in your ability to use Clipper. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Yes, there is. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. All guests are welcome to use the top outside viewing deck as desired during our trips. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Cookie Notice Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card.