arhaus customer service complaints

I love my new couch and the great customer service that accompanied it. Anyone can write a Trustpilot review. For as costly as the furniture the customer service is really bad. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. I should have looked here first but it was just a small purchase. Kudos to Tracy the designer who helped us. And, the little details are a big reminder that a real person created something special just for you. I was informed that the benches are ready but the table will likely be delayed until May!! Arhaus don't manufacture their . We tried every possible method to inflate without, and it just. Well, my husband and I have been looking for chairs for a year now. You won't be disappointed. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. My experience here was terrible. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. She help really helped me through the process. It was not listed "AS IS" so I expect all parts to come with it. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Are the prices the same in stores and online? They are very nice on the phone. Additional information about Delivery & Shipping. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Im gonna file a complaint with the attorney generals office. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Arhaus custom A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. The arm of one custom chair, the wood is split. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Most of our products and custom options are available online, however not all pieces are shown. Beautiful furniture at shocking prices. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. The showroom is clean and beautifully furnished. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Purchased two new pieces for our new apartment. The aesthetics of Arhaus is simply beautiful. Now, today, late November. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Yes. I also got covers for when it snows here in Colorado. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. We purchased a sectional from the Northpark Arhaus this past summer. The package arrived in two boxes. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Anyone would miss this. I do wish returns would be a little less costly. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. He answered any questions we had and he was very patient with us. The deliveries went smoothly and my purchases arrived quickly. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. On the day of the delivery Tricia was there!! Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. He has been to our home and helped picked out pieces for the space we have. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. If you don't want to deal with headaches, order everything online!! ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp It's an amazing piece and like no other. What if I have an issue during or after my delivery? Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. For this reason, we will be purchasing the Tahoe & we will continue to work with David. If it's your first time visiting this sign in page, you'll need to create a new account to continue. Comenity Reviews. She is amazing!!!! This is not something that I would have expected from a $3000 dining table. Love coming here! This plan will also cover seam separation. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Is Arhaus an environmentally conscious company? I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! A review of our Arhaus sectional - Thrifty Decor Chick I had been looking for a while and when I found this set I fell in love. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Within a couple of months the item began peeling. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. They said they would be back in touch. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! We want you to love your new piece as much as we do. STAY AWAY. Full-Time. After visiting nearly every furniture store in San Diego we stopped by Arhaus. The people we dealt with at Arhaus were very nice but the product lacks. We purchased furniture for our living room and dining room. It was incredibly reasonable! We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. After the third time, the concierge suggested that I return the chairs and chose new ones. The pros: Beautiful and interesting selection of coffee tables. | Read 21-40 Reviews out of 40 We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). I will never do business with them again. Request your free catalog. Definitely coming back to finish off my home! Very poor customer service. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. $2650 and after 7 months, we still cant use the sleeper. Very punctual and efficient. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. Sales Associate / Design Consultant - Full Time I hope Arhaus realizes what an asset they have in her. Spent $13,000 on a custom leather sectional. They did not question anything that we called. The 1st one we got was warped so it was replaced. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Looking forward to replacing our coaches next. I need to return the lamp and no customer service rep seems to know how to accomplish this task. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. No issues with ordering, delivery either. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. We are also Disappointed in the Taylor Sofa comfort and performance. The sales staff is very helpful and non-judgmental (snobby). Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 Ugh. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Out butts hit the wood on the seat cushions. It is always a broken promise. All the furniture is beautiful. All quality and service has been phenomenal. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . So the took them back and reordered the two chairs. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Slumber Search is supported by readers. From looking at other recent reviews on various forums I'm not alone. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Posted: February 21, 2023. They did finally get our order completed a few months later. The customer service of the entire company is appalling. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Not my favorite to say the least. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. The delivery men were gracious and the communications were thorough. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Do you ship to Canada or other international destinations? If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. What if my item(s) does not look like what I saw in the store or online? From start of purchase to delivery, I am 100% thrilled with my purchase. I agree with all of the 1-star comments. Loved working with Etta and Chris. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Bad experience all the way around. About. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Join the 41 people who've already reviewed Arhaus. Arhaus Customer Service Phone Number & Hours - ForLocations I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Thank you Michael and Sandi Trish and Bob. The 2nd one got had a chip on the top and an off color board. I am by nature indecisive and Cheryl made my decisions effortless. If you placed your order in a store, contact your Design Consultant. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. And, we remain committed to never using wood from endangered rainforests. The space has a large open floor plan and I didn't know where to even begin. Laurie. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Heather Jester was our guide and inspiration. doesn't. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Top 10 Customer Complaints Have About Your Customer Service I ordered same table 16 weeks ago, and still no set delivery date! Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Customer service's response was that since they are natural wood, it is expected they will have natural variations. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. If you don't expect any customer service go to this store. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. A The phone number for Arhaus is: (913) 663-0250. If I could give them zero star for customer service and follow up I would do it. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. How do I apply for an Arhaus Credit Card? (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Save money, frustration, and blatant disrespect.