so we just put down a deposit and told that we have 5 days to cancel. I totally regret this. In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. But opting out of some of these cookies may have an effect on your browsing experience. After a lengthy and compelling presentation given by Jose Luis Hernandez and Patricio Muldowney, my wife and I agreed to purchase a membership. this triggered my PTSD. Something is really off. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. Of course they refused. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I feel Sorry for those who have suffered from this kind of scam. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. We then informed Mr. Hernandez of our intention to exercise our rights under Mexican law and cancel our contract. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. They promise you everything and deliver NOTHING! We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. It's a lie. How To Get Out of a Diamond Resorts Timeshare? The second most common complaint is that Sunset Group uses high-pressure sales tactics. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. We told them that we were there to relax and did not want any meeting. the May 17 charge, in an email dated Sat. I insisted that they email me the properties that are offering n the package as destinations. By not allowing us to exercise our rights to cancel our contract within the time period set by Mexican law, Jose Luis Hernandez, Patricio Muldowney, Alvaro Cardena, Rosalie Silva, Jennifer Snyder, and other participating members of the Sales, Marketing, Management, and Legal staff employed by Sunset Fishermens violated Mexican law and committed fraud. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. My answer was that "the maintenance fee guaranteed they got paid to provide quality, not that I actually would get it." Sunset Group, Customer Service Center - csc@sunset.com.mx. In addition to their duties overseeing the companys Smooth Passage initiative, they also have a robust customer service team based out of their Miami, Florida headquarters that takes great pride in taking care of all your needs before, during, and after your stay. Then she had someone call me to close the deal. I actually thought we had a decent price, and wanted the deal to work. 4. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file Sunset Beach Group review: Scam. Peruse the fine print and ensure all that in the agreement lines up with what you consented to prior to offering any cash. What should we do? The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. I almost got scammed myself. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. The complaint has been investigated and resolved to the customers satisfaction. They said they cannot do business via phone, fax, or email. For example, one of their properties is Sunset Royal Beach Resort. They would not allow us to roam the facility or talk to any of the guests. We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. Business Profile Sunset Solutions Group LLC Collections Agencies Contact Information 200 E Arrowhead Dr Ste 5 Charlotte, NC 28213-6465 Visit Website (980) 938-5562 12 10 complaints closed in. Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report Ripoff Report Investigates! We would alert against working with companies that have been known to scam individuals. All information on this website should be used as educational material. Basically, we gave them $99 cash, and then rented the car for 1 week, and they would give us a form to cover the rental at the end of the tour. Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. The Sunset Group is a scam. Have you been able to get any resolution? Additionally, we have repeatedly requested a copy of the catalog promised us so that we may exercise our additional membership privileges, but were recently informed by customer service representative Alvaro Cardena that we would not receive a catalog for as long as 90 days. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. We are a Team of like minded agents with one goal- Representing our clients at the highest level possible! I cannot even sell mine for $1. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. Kings Creek Plantation Timeshare Cancellation? We wanna fight them too because we dont want to lose our $4, 000, Ley Federal de Proteccin al Consumidor (texto consolidado publicado en el Diario Oficial de la Federacin el 25 de junio de 2018) We liked going out & trying different restaurants. i cannot find anything out on this case though. File a complaint to Sunset World Resorts & Vacation Experiences, Boulevard Kukulcan Km. It says right in the contract that you own nothing, it is a membership fee. Search. Be sure to document everything and consult an attorney if you have any questions along the way. How to Cancel Hyatt Residence Club Timeshare? But the contract actually lists only 7 months out of the year that we are allowed to use our "week". Anita Rigoni of US. You can imagine that I that point I knew something was wrong with this and I was dealing with cons. The above comments confirmed my suspicion of a potential scam. Cancel RCI and Interval International Membership? I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . Have not heard much and really do not want to deal with it, still burns me. How to Get Rid of a Timeshare with a Mortgage Balance? There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! I'd rather just pay for the SUV rental and enjoy my vacation. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. My fianc and I were suckered into purchasing a "vacation package/timeshare" and absolutely can't believe that we fell for this! Un-believable, this firm must be put out of business. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. We review timeshare exit companies and help timeshare owners find the best exit company for their situation. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. 6. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. Don't let them get away with it! Let the truth be known! However, you may still be able to get out of your contract by exercising your rights as a consumer. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. Guess what? For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: Terrible company. Responding to a Complaint or Petition. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. If they dont have a rating, or their grade is very low (an F especially), then its best to avoid them. 8. After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. They have an office in Miami - which they do business from there. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. As a matter of fact, once in a while everything necessary for a scammer to clear out your ledger is these forthright charges. Not sure who to start legal proceedings through. This scammers has to stop. Records of municipal courts and justice courts are housed here also. 9. www.sunsetscam.com Unfortunately, almost every timeshare exit company promises to do the same thing. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ They refused to show me these mysterious rules. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. They are Unethical, dishonest and should be put out of business. "You get a detailed email after paying for the package, there will be a link where you can make your payment". in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. has a reference to a class action law suit filed in 2017 There are options for getting out. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. We only suggest companies with high ratings and verified customer reviews. As a result of this failure, we have not been able to exercise the membership privileges promised to us. If they try to weasel their way out of using one, that should be an immediate cause for concern. Mar 30, 2006. Can You Get Rid of an Occidental Allegro Timeshare? I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. There have been a few lawsuits Sunset Group has been involved in. We recommend you contact your timeshare company before working with a timeshare exit company. The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. Beware of timeshare scams in Mexico! Others have said that. I'm in the process of calling the BBB and seeing what they can do. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. In short, the rule requires the . The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place youd want to start. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks. Can You Get Rid of an Escondido Towers Timeshare? www.sunsetscam.com. Search. On 03/31/2021 ALEXIS MILLER filed a Personal Injury - Motor Vehicle lawsuit against SUNSET AUTOMOTIVE GROUP INC. If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! Update: Did get my money back from the credit card company, was sent to a collection agency. This is when we knew the postings on the Internet were so very true. This was in March and up until this day they still haven't paid our membership to Ice Gallery. 5. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. How to get rid of a Mayan Palace Timeshare? Sunset Solutions Group Response Apr 23, 2020. Unfortunately we didnt realize we were being scammed until later. In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. I cannot use my name but was scammed also. We sent in the documents and waited for closure. We do alot of cruising and thought-Wow this is really a great deal. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. They got me too. FRAUD (charge #2) - Pg. How to Get Rid of Cancun Palace Resorts Timeshare? Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. These specialized businesses are designed to help get you out of your contract, usually for a fee. What a lead in! Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. We also use third-party cookies that help us analyze and understand how you use this website. we aso believe that they released our contact information which led to us being scammed out of $55000 USD for a resale the brokers stated they were working with the resort regarding 42 units. How To Get Out of a Hilton Grand Vacations Timeshare? They just called my house. There was one indication that a possible lawsuit may be filed by attorney Mitchell Sussman; you can learn more by searching Promotoria Sunset Group Timeshare Owners Lawsuit.. After spending the entire day there with these pushy salespeople we finally agreed to purchase one of the packages. Unfortunately we used to enjoy going to Mexico many times in the past but now we will never go to Mexico or buy anything that is made there. Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. The company takes great pride in taking care of all your needs before, during, and after your stay. As our team reviewed the website, the first thing we came across is the no up-front fee required . This comment was posted by a verified customer. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. This scammers has to stop. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. Cancel Timeshare Mortgage and Maintenance Fee? I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. If there is somesort of class action please count me in. www.sunsetscam.com Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! The last thing you want is to hand over your hard-earned money to a scammer. The family-owned Sunset Group operates timeshares in Mexico, with properties centrally located in Cancun and Riviera Maya. if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. Here are a couple tips that can assist you when selecting an organization that is respectable and will not scam you: The only companies we recommend you work with are the ones that offer escrow, so you dont need to pay them until theyve effectively assisted you with getting rid of your timeshare. to justify the additional $480 added to the $9, 815.00 balance. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. Signed, Its very important to google the company and read reviews about them especially if you put out big money . Search Close. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. the marina which is not even built yet was one of the best though. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. The second most common complaint is that Sunset Group uses high-pressure sales tactics. The presentation was very high-pressured and very distracting.