plantronics mute on mute off problem

For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! Well, though this works. Savi Office: How to Mute or Unmute | Poly, formerly - Plantronics This does not work on Voyager Focuc UC. any ideas what's happened? (plantronics legend headset) . Kindest regards. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. Yes & yes, 3. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. 3. Your device should work just fine. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! #3 Make sure compatibility dial is correct. Bugs with Muting and Mute Mic Sync on Cisco Webex Meetings Version 40.8 macOS Catalina, version 10.15.6. 06-12-2020 06:50 AM. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. Thank you! You can also set mute off alert to tone only. I could still hear them. 1. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. You dont have to soak the battery side. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. \n Unmuting: Reverse of the above, \n 1. change the . Does it work sir? You can set up a conference call with 4 additional headsets. It has been a while, how is everything going? Secondly, the voice is not clearly heard to the person on other end. Dave Blankenship. 0 Likes Reply GZawadzki replied to mschlaudraff In the System Properties window, click the Hardware tab, and then click Device Manager. I can't understand this warning message can't be disabled. It would simply do nothing. This happened a few years ago and thats why I stopped using the Plantronics earpiece. In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). same problem with me - 2 voyager legends where microphone just stops working. Jean-Franois Carrier Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. in most companies like mine installing any other software is prohibited. Plantronics HUB: How to Mute/Unmute the Headset I have the same issue. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. I'm sorry, but that doesn't solve my problem. This sound is annoying. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. Thanks, disabling HD voice worked! I am just a simple volunteer in the community like everybody else. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. Kindest regards. 1. @ravihossur. You can disable this using Planatronics software. Achaz Israel Simply download the Plantronics hub (application) on your device. This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. No new developlemt with this issue? To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. So could you try to change another microphone device to see if it can be reproduced? One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Usually 1-4 or A-G. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Hi, Could you confirm customer's Windows 10 version? According to your screenshot, it seems this issue is persist in your own Teams meeting. To mute or unmute your headset, click the headset icon in the System Tray. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Sure enough mine had the red light on . A tone means the sensors need to be reset. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). - MicSim. This thread is locked. Deal. I try to pair with another phone, but the problem persist Any ideas? Shrenik Bhura. Simply download the Plantronics hub (application) on your device. I had same problem with 2 consecutive Voyager Legend's . 5. If anyone have this problem is better to send it back and ask for refund. I just applied it. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. Android Settings > Bluetooth: On > Scan for devices*. EKSA E1000 USB Gaming Headset for PC PS4 PS5 Computer - Headphones with Microphone/Mic Noise. (There are ways to make it visible without it connected but that is outside the purview of this post.) It would simply do nothing. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. they made an exception for me. Had my service manager try his phone & same problem (but no problem with his non updated headset). I don't want to play with all the sensor setting, someone might have better luck. Tech Corner: Voyager Focus UC Muting Function 4. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. Please log in again. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. Sorry for my late reply, hectic week here and a long weekend! You can mute and unmute your headset using Plantronics Hub. 4. Did you try covering the two holes next to the call button with tape? 2 Activate Bluetooth on your phone and set it to search for new devices. After installation of the software, it adds a windows notification as well that you need to turn off . Click the Settings button in the upper right corner of the screen, and then click General. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. Yes this is a MS Teams issue. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! Dave Blankenship. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. It even announces mute on, mute off so it is recognizing the mute action. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? Teams will still be muted. Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 Yet I have no issue hearing them. Didn't use headset, would probably help, but currently not an option, 5. Go to Windows start menu button > type in Device Manager > Audio inputs and output. If you were encountering an issue and it is now resolved, please change the post flair to Solved! Savi 8220 and Teams - Mute Button stopped working - Plantronics Not possible at all to decrease the volume of this sound or disable it ! Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. Go to your Device Manager (instructions below) and look for the Human Interface Device. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! ), which allowed you to keep the WebEx app unmuted, while using a . There isn't any config entry in the settings menu anymore. Plantronics news, updates, reviews and more. Can you let me know how I check the Teams client version? The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. I completely believe this is microsoft messing around, not Plantronics. So something is causing my voice to seem like background noise. 10% OFF. I cannot find how to avoid the sounds "mute on" "mute off" in Teams Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. Before it used to mute the app only. Apr 30, 2017 by The hub will detect both the headset and any bluetooth adapter (e.g. I still get the annoying toasts. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. Let it sit for a few minutes. Disable WebEx mute integration from headset - Cisco So, I guess that I am on the right version, correct? I cannot find how to avoid the sounds "mute on" "mute off" in Teams From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. I confirm I also have this on Webex standard web usage. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. Your device should work just fine. Reset Sensors 1. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Also a headset button to mute / unmute a mic started working during Teams meetings. More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. What's in the Dell WH3022 Pro Stereo Headset box? The speech? Mute button is stopped working in Teams with my Poly headset Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. ahmed afridi, Rohit Dhavade A lot of people can't stand this message. In there you will see a Mute On/Off Alerts . You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. This is delivered by your headset manufacturer. Choose Voyager Edge, and then click Get Started. I had the problem of people not hearing me after I dropped it. This is your best bet to resolve the issue. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. THANK YOU VERY MUCH! Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Jun 14, 2020 by love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? I have a Plantronics 5220 Voyager Legend. @hamburger42862. I'm out of warranty and they are offering a discount on a replacement. I have tried cleaning microphone with Alcohol and then using compressed air. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. I don't think Teams is sending an audio to the headset. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. Please advice. Tentatively, the simple workaround is to remain unmute. I did the test above (covering the noise cancellation sensor) and my problem went away. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. This Plantronics has sensor to turn off once I remove it from your ear. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: When I heard "no" I told them their pictures are deceiving. @flaviosan. This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . You can mute and unmute your headset using Plantronics HUB. {Updated} List of Top 10 Best headset for computer calls in Detail In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. 3. I have not had a chance to try this myself. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. This is from pressing the physical mute button on the phone. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". 2. never hear a ring or beep when phone rings and voice answer doesnt work. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Could be many times a day or may go a week without. To mute a call you need to briefly press the mute. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. To mute the device, click Mute. I dont need a toast and windows noise. fkirkland The headset will continue to give a triple beep every 15 seconds. Plantronics BT600 Bluetooth USB Dongle User Manual BT600 User Guide How do I get my Plantronics headset off mute? - gudevsoc.com Since it was several years old, I purchased new one, same problem, had it replaced & same. If out of the 1 year warranty, you'll want to order a new. But the best would be to have some configuration possibility here. https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. Looks like I'm not the only one by far!? For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. Not great. I have found this settings on my own, it works for me too. Dont use Isopropyl Alcohol because it contains water. Only things I can think of is in Hub General settings you can turn off mute reminder. Jul 6, 2018 by i have the same problem exactly like yours but no solution worked for me , are there any advices? Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: I'll apply the same workaround: switching to beeps. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Ricky Soewardy. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. - edited The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. Quickly toggle the mute function via the controls on the headset. Not sure I agree here! To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. @gonzoxxxxx. If I use the laptop default, build in speaker, the issue is gone. (Now I only have a bip! menu. Have to press the call answer/end button before the mute button will work in Teams. A tone means the sensors need to be reset. This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. How do I unmute my Plantronics headset? Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. I have a new Plantronics Voyager UC and I have the same problem. Maybe you can check Jabra settings. Check if your headset is selected as the default audio device on your phone or computer. For Example. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. Nov 30, 2018 by It's just because teams started muting the device now. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I'm relieved I can get it to work, but what utter nonsense to put people through. Any ideas? Teams call controls on jabra headset not working E.g. Immediately followed by 2. I try connecting the headset & cell w/no luck. Anyone see the Voyager 5200 and Legend mute buttons stop - Reddit The following article provides information about the Dell WH3022 Pro Stereo Headset. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can check if lowering the headsets volume causes the distortion to disappear. Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. I have the exact same problem starting from a couple of days. Still doesn't work. Thanks for this though. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". The headset icon turns green to indicate the device is unmuted. The sound in my headset is distorted or I can hear and echo. Ham Burger @daveblankenship. My PLT V5200 headset often: 1. Thanks for the tip. They are pretty well designed but looks the recent headsets are not built to last! Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. This is thr second one i bought and same thing. I need to be able to run around the office and answer calls and cant. Press question mark to learn the rest of the keyboard shortcuts. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. BT 600 ( 2 units) Okay listen up guys, this is important. 2. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Plantronics Headset Auto-Mute Fix Anthony Gerdes. The newest version is 1.4.00.29469 (64-bit). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: Answer I called their customer service to ask the same question. Identical problem here. I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. ESC followed by F8 or F10 toggles the Mute function. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. Disconnecting it from the laptop then let the phone work perfectly. When we mute or unmute the microphone, there is no sound prompting me to do this. thanks for letting us know that it needed a software. The headset will continue to give a triple beep every 15 seconds. Mohamad Kabeel. Click on Speakers and open its Properties by clicking below. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub In addition, please try to change another device to see if this issue can be reproduced. Plantronics Mute On Mute Off Notification - 40% Off (Verified) Coupons Was told I was past my 1 year warranty. Maybe this is a known issue they are covering up? All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). Super Saver! I could not find any way of avoiding a sound from Teams telling me the actions I am running "mute on" "mute off" "incoming call" How can I disable this kind of notifications?