I was told they couldn't resize them, which seemed odd for a 'jewelers'. (Trade-ins are not accepted at kay.com.) See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches To my surprise she worked it out so that I got a beautiful NEW RING. You all are Rock StarsSheena. Top of the Page, What is Kay Jewelers return and refund policy? Horrible material and so over priced. Very disappointed with kay. His parents had purchased jewelry at Kay's for many years. I will continue to put this review everywhere I can! KAY Outlet offers engraving on select merchandise. My account is [protected] if you have any questions or need to search the account. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Kay Jewelers competes in Retail industry. 5 Ways To Personalize Your Anniversary Gift. I am set to get married in two weeks. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. That's why we offer several ways to pay. This company is HIGHLY UNPROFESSIONAL. When will my credit card be charged for my in-store pick up? }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Second pair one earring was broken. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. The earrings physically broke on second wear, in February. FAQ. color: #515666; Always trust Kay Jewelers. As a long time customer, I feel like I have been rob. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Color gemstone jewelry is not eligible for trade-in. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Go ahead.
Kay Jewelers Credit Card Login, Number & Bill Payment [2023] If youd rather exchange your purchase for something new, great! What is KAY Outlet's return and refund policy? No, there are no shipping charges applied to orders shipped to a store. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. There can be some limitations, so pay attention. I ordered two pairs of earrings online. I called and talked to three different managers three different times. November.25.22 5:20pm. Kay Jewelers Corporate Office USA. Yes, special order items are able to be returned. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Both gifts from my husband were purchased at this store and I had the receipt. Shop the latest and enjoy express delivery and free returns today.
Kay Jewelers Review | Diamond Expert I returned the earrings to the store on 2/26. Also to let employees know they should not ask personal questions like their social. Corporate Phone Number: 1-800-877-8169. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person.
Kay Jewelers Customer Service Phone Number & Hours - ForLocations Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! I love that they offer the diamond replacement guarantee with any diamond purchase. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. In our experience with Kay, we have had several frustrating experiences. One pair was fine. I got an email on December 29th saying I would get my refund in 7 days. We will repair or replace your mounting without charge if any defects are found during this period. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. This is a great jewelry store to get anything my wife wants. This company is a SCAM with jewelry. This is the worst company to order Jewelry through. For a price quote on specific engraving requests, please visit your local Kay Jewelers. KAY Jewelers offers engraving on select merchandise. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. The sale associated was so patient and polite and very helpful. I am only giving one star since you have to give a star to do the review. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size.
Kay Jewelers Credit FAQs I have also spoken to customer service at corporate. Yes, they offer complimentary gift wrapping on all orders. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Recently my boyfriend lost his mother and inherited her belongings. Get questions answered and resume your conversations easily! This profile has not been claimed by the company. Even though it didn't ship yet I was told they cannot change the city state and zip code. Exchanges can be made at any Kay Jewelers location. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. we only owed $185.00 now it's almost 1200.00. Kay Jewelers P.O. .left-navigation .nav-link a:hover, Well, then I asked to look for a replacement that is the same as the one got lost.
This is where you need to buy your jewelry in the Caribbean!! - Kay's Click here to get notifications about new complaints of Kay Jewelers. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. ComplaintsBoard.com is a leading complaint resolution website on the Internet.
Need Assistance? Contact our Customer Care Team Today. | Kay Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. For a price quote on specific engraving requests, please visit your local KAY Outlet store.
Need Assistance? Contact our Customer Care Team Today. Learn More. When will my credit card be charged for my in-store pick up? I just LOVE MY NEW BEAUTIFUL NEW RING.
Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Click Here to learn how to determine your ring size. They accused me of not bringing the ring in and basically called me a liar. Thank you, you have successfully subscribed to our newsletter! This means that we may receive a commission Catherine Kay manager wasn't hesitant to offer me an exchange. Top of the Page, What is the difference between natural and lab-created stones? For payments and other help, contact Kay credit card customer support at 855-506-2499. Thank u so much Sonya u deserve a raise! Unsubscribe easily. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available.
Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Very disappointed with kay, bought a man watch and the band was to small. Both share the same physical, chemical and visual properties. This is the 2nd employee they have let go that was a wonderful . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Was told it would be expedited and will be issued within 7 days. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location.
Solitaire Engagement Rings | Kay Most orders will arrive within 3-5 business days.
Kay Jewelers Corporate Office Headquarters Top of the Page, What is the difference between white gold and platinum? Click Here to learn how to determine your ring size. 23.8 miles away from Kay Jewelers. Pinterest (Visited 147 times, 1 visits today) You may also like. Saturday: 10 AM 10 PM ET. I would also like the diamond replaced based on the diamond guarantee that you offer. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. What are you looking for?
Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . In order to start the call, please close this box and then unblock your mic in your browser settings. and they even asked Brown, who said she bought the extended service . I worked for 3 years in college. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Salary wasn't the greatest. No, there are no shipping charges applied to orders shipped to a store. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Monday to Friday: 7 AM 1 AM ET. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. When I brought it in, they said it would be $450 to repair. It can take up to ten days for this service. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. We were baffled because we have a Kay's credit card, and have been there several times prior. You are going to save $50 OFF with it. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. They say I had 60 minutes and denied cancelation. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. A link has directed you to this review. I wear the chain everyday and wash in it. Clear Filters. What address can I use? * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Will I have to pay shipping charges if I request in-store pick up? She found the exact ring at another kay store in riverside. } Exchanges can be made at any Kay Jewelers location. "Kay jewelers online service is hot garbage, worst trash ever. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. Top of the Page, If I want to mail a payment , what address should I send it to? It was a great relief to have it arrive so soon. 2020 for repair. min-height: auto!important;
Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub Friends told me not to shop at Kay, overpriced and jewelry is poor quality. She lives out of state so I ordered online in her name and shipped it to her. I WAS there at 6 months. What is your policy regarding the gold supply chain? The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. I paid approx. I ordered a pre owned ring on 11/28 and I received it by 12/6.
Kay Jewelers: My son order a ring for I and my sons gf why was it } Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Vous avez un problme similaire? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. We're Available. Shipping has always been top notch and quality too. We bought a bracelet and an Opal ring for my daughter as well. Really?!? In total, there are 3 ways to get in touch with them. It was three rings together. Buy now! If your finger is a different size, we can adjust the ring. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase.
Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Do all rings come in the same size or are there different sizes available? Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Top of the Page, Can I have someone other than me pick up my order? Voyez comment nous le faisons et nous pouvons galement vous aider. That's a $1360 difference. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers.