If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Select your provider and office location. Please click OK to continue your session. For Android devices: athenaPatient requires OS versions 10.x or above. Why doesn't anything happen when I click on a medical form? Thank you for downloading athenaPatient! None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. How do I edit how my contact preferences for different types of notifications? Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Innovating healthcare. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. How do I know which providers share data (appointments, messages, test results, etc.) You are using an outdated browser that is not supported on the Patient Portal. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Example: We use health information about you to manage your treatment and services. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Get answers to patient FAQs and access tools that can help you on your journey. You will see a toggle switch under Security titled Face or Fingerprint. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". The Patient Portal is an online service that provides patients secure access to their health information. Urgent matters should not be dealt with via the Patient Portal. Wait a minute or two, and then try again. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. . Navigate to the Profile screen by clicking Profile in the bottom navigation bar. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You can ask us not to use or share certain health information for treatment, payment, or our operations. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Who Can Access the Patient Portal. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. I'm . We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. Tools and resources that support building apps and the interfaces to support them. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Here, you will see a list of all the Patient Portals you have access to. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. You can ask us to correct health information about you that you think is incorrect or incomplete. Contact your provider's office and request a password reset email. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Indicate your contact preferences for different types of notifications. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Clicking Feedback will bring you to a survey form where you can leave feedback. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Please. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Dial 911 in the case of a medical emergency. Why can't I delete my sent and archived messages? This website and Patient Portal contain links to websites operated by other parties. We were unable to save your data. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. How does the athenaPatient app relate to the Patient Portal? Patient Portal is a communication service offered as a convenience to our patients. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Select the payment you would like to view. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. We will make sure the person has this authority and can act for you before we take any action. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. that you are authorized to address the patient's billing matters. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages.